Shipping policy

Made-to-order shipping: Complimentary shipping is included on all orders over $600. Allow 4-6 weeks for production of pieces from our Seven Swans collections. Allow 8-10 weeks for design and production of all custom orders. 

Once your piece is crafted, you will be notified of shipment and provided with tracking details. 

Pre-order shipping: All preorder purchases will ship by the date indicated on their product page. If any changes in shipping timelines occur, we will be in touch. 

Import duties and taxes may apply for international shipments outside of Australia. Once your order arrives at your destination, you as the customer will be liable for all customs fees and taxes that may be incurred to release the parcel. Seven Swans Fine Jewellery will not issue a refund if you refuse to pay the relevant duties/fees for your order that are respective to your order value and delivery location. If your order is returned to us as a result of unpaid duties/fees, costs involved in redelivery of the item must be paid by you as the customer.